Privacy Policy

This Privacy Policy applies to all personal information collected by PropRoo (“we“, “us“, or “our“) via the website located at www.proproo.com.au (“Website“).

1. Information We Collect

The kind of personal information we collect depends on how you use our Website. The personal information we may collect includes:

• Names
• Email addresses

Types of Information

The Privacy Act 1998 (Cth) defines the following types of information:

1. Personal Information: Information or an opinion about an identified individual or an individual who is reasonably identifiable, whether true or not and whether recorded in material form or not.
2. Sensitive Information: This includes an individual's racial or ethnic origin, political opinions, membership of associations, religious or philosophical beliefs, criminal record, or health information.

We use sensitive information only for:

• The primary purpose for which it was obtained
• Secondary purposes directly related to the primary purpose
• Situations where you have consented or where required by law

2. How We Collect Your Personal Information

We may collect your personal information in the following ways:

• When you input information into the Website, related applications, or provide it to us in other ways
• Through cookies, which help us customize your Website experience

Types of Cookies We Use

• Essential cookies: For Website functionality
• Analytical cookies: To improve user experience
• Marketing cookies: May be set by third parties subject to their respective privacy policies

As a general rule, cookies do not identify you personally. However, you can manage your cookie preferences in your browser settings.

3. Purpose of Collection

We collect personal information to:

• Provide you with the best service experience on the Website
• Communicate developments in our business

We may disclose your personal information to service providers who assist us in operating the Website. Occasionally, your personal information may be exposed to maintenance and support personnel.

By subscribing to our newsletter, you consent to receive direct marketing material. These communications:

• Will not include sensitive personal information
• Will allow you to unsubscribe at any time

You can manage your marketing preferences through account settings or by contacting us. Requests to opt-out will be processed within one business week.

4. Security, Access, and Correction

We store your personal information securely and protect it from unauthorized access, misuse, modification, or disclosure. When no longer required, we take reasonable steps to securely destroy, anonymize, or de-identify your personal information. Most information is retained for up to seven years to fulfill record-keeping obligations.

Security Measures

• Encryption
• Access controls
• Secure data centers

You may request access to the personal information we hold about you or request corrections to inaccuracies by contacting us in writing.

5. Complaint Procedure

If you have a complaint about how we handle your personal information, please contact us. Complaints will be reviewed by our privacy team, and we will aim to resolve them within one business week. If further time is required, you will be notified in writing.

If dissatisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).

6. Overseas Transfer

Your personal information will not be disclosed to recipients outside Australia unless you expressly request it. If you request such a transfer, the overseas recipient will not be required to comply with Australian Privacy Principles, and we will not be liable for mishandling of your information.

7. Contact Us

If you have any queries, seek access to your personal information, or have a complaint about our privacy practices, please contact us at:

Email: admin@proproo.com.au

Effective Date: 8 December 2024

This Privacy Policy may be updated from time to time. Please review it periodically to stay informed about how we manage your personal information.